We specialize in helping small (and not-so-small) businesses get more done by providing a simple solution to supplying their office. If you are an office administrator, office manager, or the person in charge of ordering supplies for your company, give us a call or send us a completed new account application to get the ball rolling. We offer a unique shopping experience for each of our business customers based upon their individual needs. For this reason, special care is taken when setting up an account to ensure all of our customer needs are met. We do not sell to the general public.

YES! Our customer account settings are very flexible and able to fit our customer's needs. We can create multiple user accounts, levels of administration, budgets, customized reports, consolidated invoices, multiple ship-to locations, blanket purchase orders and specialized pricing. See Setting Up My Account for more information.

Of course this is a natural concern. "Big Box" chains have done a good job of creating the perception that they have the lowest prices available. They spend lots and lots of money to make sure that message is heard. The reality is, our pricing and product selection is equal to or better than the national chains, PLUS we offer a personalized shopping experience based on our customer's individual needs.

When you log in to our vast online store, you will see several options to find exactly what you are looking for.

Search Items
If you have a good idea of what you are looking for, just type the item number or description in the search box and click "search." Once you receive your results, you will be presented with several options to refine your search and find exactly what you are looking for.

Contract Items
Current customers can find their contract price items with one click from the home page of the storefront.

Personal Items
Are there certain items that you love and want to have access to quickly? Add them to your "Personal Items" and have one-click access to them every time you log in.

Browse Items
Do you have a general idea of what you are looking for but not exactly sure which brand or color or size you want? Browse our entire product selection, by category.

Past 5 Orders
Can't remember that thing that you ordered last time, but it was awesome and you need more? You can look at your last 5 orders to help jog your memory.

Quick Order
If you already have the item numbers of the products you need, you can quickly enter those numbers and the quantities, submit your order, and you are done!

Virtual Catalogs & Flyers
You can browse our current catalogs and flyers from our website any time you like on your computer. Flip through the pages, get product information, and even put together an order and email it to us.

Log in to our storefront, build your order, and when you're done, submit it to us - that's it! You will receive a confirmation via email when we receive your order. If you prefer, you can either fax your order to us or, give us a call and place your order over the phone.

We have over 30 warehouses throughout the US. The odd's of something being out-of-stock are very slim, but if it does happen, we will let you know right away. We will contact you and explain all of your options. Many times, we can offer suitable, in-stock substitutions. You will be given the opportunity to examine your options and make a decision that best fits your needs for that particular item.

First Class School & Office Supplies wants our customers to be happy and are committed to doing whatever we can to make that happen.

Damaged or Missing Item
In the rare event that an item in your order is damaged or missing, your request for a refund or exchange must be made within 3 business days of the original receipt of your order.

Wrong Item
Sometimes, we think we know what we want, but when we get it, it isn't what we thought it was going to be. If you would like to return something that just isn't what you thought it would be, you have 30 days from the date your order was placed to let us know. The item must be in it's original, re-sellable condition, and it must be in it's original packaging with any included materials (like manuals, cords, accessories, etc.). For this reason, we encourage you to keep all original shipping materials until you are sure everything is to your satisfaction.

Requesting a Return Authorization
No returns will be accepted without prior approval. If you need to return an item, please submit your request within 3 days for damaged or missing items, or 30 days for all other items. You will be asked to provide the following information when requesting a return authorization:

• The date of the original order
• The original invoice number
• The item number on the product you are returning
• The quantity of the product you will be returning
• The reason you are returning the product
• An email address that we can send the return shipping label and instructions

To request a return, simply log in to your account, click on the "Customer Service" tab and select "returns" or "shortage form." Complete the online form and click "submit" when you are finished. You will receive further instructions within 24 hours of your request.

Once we have received your returned item and it has been determined that it meets our return requirements, your account will be credited. We reserve the right to refuse any return that has not received prior authorization, has been used, or is not in re-sellable condition (this does not apply to items that were damaged during shipment from us to you).

Nonreturnable Items
Most items that are not returnable are indicated as such in our catalogs and on our online store. Items that cannot be returned for refund due to potential health or safety concerns, expiration dates, or the high potential for fraudulent claims include (but are not limited to): food items, beverages, ink and toner cartridges, business machines, dated goods, and some health and hygiene products.

We've got you covered! Whether you need a budget-friendly desk and chair or help with designing and planning your entire corporate headquarters, we have solutions to cover all of your needs.

Furniture Specialists
We have an experienced team of knowledgeable furniture consultants that will work with you from start-to-finish to understand your unique needs, budget and style preferences. They can help you bring to life the office environment that you envision.

Planning and Design
We can provide you with a complete plan that encompasses the entire project. We'll even show you what your office interior will look like in advance using our Design Made Easy virtual 3D design tool.

Comprehensive Offering
If you don't see what you need in our wide selection of in-stock furniture and accessories, no worries! We have relationships with dozens of leading furniture manufacturers. That means a multitude of fabrics, finishes, and custom configurations are available to address your needs.

Installation
We'll put it together. Unless you really enjoy working with screwdrivers and rubber mallets, there's no need for you to worry about assembly instructions. We're happy to take complete care of the creation of your new office environment. We'll even clean up when the job is finished!

Quality Furniture, Quality Care
We take extreme pride in offering top-quality furniture and ensuring you're pleased with the entire experience of doing business with us. We're not satisfied unless you are and then we hope you'll tell your friends.

Delivering Value
We're consumers too. We know you want the best value for your money and we're dedicated to providing you exceptional prices on all of our products and services.

Nationwide Coverage
Just because we are a locally-owned business doesn't mean we can't serve your furniture needs nationwide. Tell your satellite offices in Seattle and Miami that we're just a phone call away.

One Call
If you need furniture for the office, conference room or break room, we have everything to complete your project. Plus, we have all the accessories you need to complete your office environment.

When will I get my stuff?
In most cases, orders placed before 2:00pm local time will arrive the next business day. In the case of special order items or items that cannot be shipped via UPS, delivery times will vary and can be estimated at the time of order.

How much will shipping cost?
Most supply orders over $50 ship for FREE! Orders under $50 are charged a $10.00 shipping and handling fee.

Products like furniture, oversized items and any other items that are unable to be shipped via UPS, do not qualify for free shipping. These items ship via common carrier from our warehouse to your dock and the fees vary, based on the size and weight of the items ordered.

Where is my stuff?
When your order has shipped, you will receive an email with the UPS tracking information so that you can see exactly where your shipment is and when you can expect delivery.